We use text messaging as a primary method of communication with our patients. This includes scheduling appointments, confirming appointments, responding to inquiries about treatment or finances, and sharing links to payment pages or online scheduling. Patients may also use text messaging to notify us of delays, ask treatment-related questions (including sharing photos), or request financial assistance.
By becoming a patient at our practice and providing your mobile number, you consent to receive text messages related to your care. This consent serves as an opt-in to our SMS services for essential communications. However, you can opt out at any time by replying STOP to our messages.
We will not share your opt-in to our SMS services with any third party for purposes unrelated to providing orthodontic and dental care. We may share your Personal Data, including your SMS opt-in or consent status, with trusted third-party vendors that help us deliver and manage our messaging services (e.g., text messaging platforms, phone carriers). However, your text messaging opt-in data and consent will not be shared with any third parties for marketing purposes.
Any sensitive information shared via text (e.g., photos or payment details) is handled in accordance with industry standards for privacy and security. While we strive to protect all communications, patients are encouraged to avoid sending highly sensitive personal or financial information via text and to use our secure online portals when possible.
By opting in to our SMS services, you agree to receive text messages related to your care and appointments. Standard message and data rates may apply.
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